Serving Benicia, CA and surrounding areas. (707) 750-8535
Effective Date: January 1, 2026
By accessing our website at benicia-towing.com or by requesting services from Benicia Towing Service, you agree to these Terms and Conditions. If you do not agree, please do not use our website or services. These terms apply to all visitors, customers, and anyone else who interacts with our business.
Benicia Towing Service provides towing, roadside assistance, accident recovery, and related vehicle transport services in Benicia, CA and surrounding communities. Services are provided based on availability of equipment and personnel at the time of your request.
We reserve the right to refuse service in situations that present an unreasonable safety risk to our operators, including but not limited to active hazardous material spills, unstable terrain, or locations that cannot be safely accessed with our equipment.
Any price estimate provided before a service is completed is an estimate only. Final charges may vary based on the actual conditions encountered at the scene, including vehicle weight and configuration, road or terrain access, time required, and whether specialized equipment is needed.
We will communicate any significant deviation from a quoted estimate before proceeding, where conditions allow. Towing and storage rates for non-consensual tows (those ordered by law enforcement) may be subject to California state and local rate regulations. You have the right to request an itemized invoice before payment.
Service requests are accepted by phone and through our online contact form. Scheduling is subject to availability. We do our best to provide accurate estimated arrival windows, but response times can be affected by traffic, weather, and the volume of concurrent calls.
If you need to cancel a scheduled non-emergency service, please notify us as soon as possible. Cancellations made after a truck has been dispatched may be subject to a trip charge to cover the cost of equipment and operator time already committed.
Payment is due upon completion of service unless a prior arrangement has been made in writing. We accept the payment methods listed at the time of service. Returned checks or declined payments may be subject to applicable fees.
If your vehicle is in our storage facility, daily storage fees accrue from the time your vehicle arrives. You are responsible for all accrued fees at the time of release. Vehicles not claimed within the period specified by California law may be subject to lien sale in accordance with applicable regulations.
You agree to provide accurate information about your vehicle, its location, and the nature of the service needed when you contact us. Providing false or incomplete information that results in our sending the wrong equipment or crew may result in additional charges.
You are responsible for removing personal belongings from your vehicle before it is towed or stored. Benicia Towing Service is not responsible for personal property left inside a vehicle in our custody, except as required by applicable law.
Benicia Towing Service will take reasonable care in handling your vehicle. However, our liability for any damage to your vehicle or property arising from our services is limited to the actual documented cost of repair, not to exceed the fair market value of the vehicle at the time of the incident.
We are not liable for any indirect, incidental, or consequential damages arising from our services or from your use of our website, including but not limited to lost income, missed appointments, or delays in delivery schedules. Some states do not allow the exclusion of certain damages, so these limitations may not apply to you in full.
Our website and its content are provided on an "as is" basis. We make no warranties, express or implied, regarding the accuracy or completeness of information on our website. We do not guarantee that our website will be available at all times or that it will be free of errors or interruptions.
If you have a concern or dispute regarding a service we provided, please contact us directly first. We will make a good faith effort to resolve any complaint promptly and fairly.
If we are unable to resolve a dispute informally, both parties agree to attempt mediation before pursuing litigation. Any legal action not resolved through mediation shall be brought in the appropriate state or federal court located in Solano County, California.
These Terms and Conditions are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. By using our services or website, you consent to the exclusive jurisdiction of the courts in Solano County, California.
We may update these Terms and Conditions at any time. Changes take effect when posted to this page with an updated effective date. Continued use of our website or services after a change is posted constitutes your acceptance of the revised terms. We encourage you to review this page periodically.
If you have questions about these Terms and Conditions, please reach out:
